![]() ![]() If you experience issues post the maintenance, please contact the LIMOSS Service Desk notice is to advise you of planned maintenance in the PROD environment which will affect: No further updates will be provided for this outage. ![]() After the maintenance has completed, we advise all API subscribersand API publishers to test call an API via the PROD LIMOSS API Gateway.During this maintenance window, users experiencing any problems calling APIs are advised to wait until the outage has completed and retry their request.Inform relevant colleagues that this maintenance is taking place and that users may experience problems with the services listed above during the stated date and times. ![]() LIMOSS SSO authentication and access to other services such as DDM are not expected to be impacted by this outage. LIMOSS SDE, LIMOSS DAP, LIMOSS SSO Portal, LIMOSS API Gateway and all APIs provided via the Gateway will be unavailable to all users during time stated above. Within the scheduled maintenance window on Sunday 16th October between 08:00 and 11:00 (UK). LIMOSS API Gateway and all APIs provided via the Gateway.Services impacted during the maintenance are: If you’d like more information regarding this, please refer to our T&Cs or ask our customer support team for more information.This notice is to advise you of planned maintenance in the PROD environment where owing to our commitment to keep our software up to date, we are performing a database upgrade to ensure we are running the latest version. Please note that services offered through Gemini Europe Services Limited are not handled by the Financial Ombudsman Service. ![]() Or visit the Financial Ombudsman Service Website here. You can contact the service by writing to: Please note - If you receive a final response email from us and you want to contact the Financial Ombudsman Service, you’ll need to do this within 6 months of receiving our email. If we haven’t been able to resolve your complaint within eight weeks, or you’re not satisfied with the outcome that you have received, you can refer your complaint directly to the Financial Ombudsman Service. This means that should you be unhappy with how your complaint has been handled, you may be able to refer your complaint to the Financial Ombudsman Service. Gemini Europe Limited is an E-Money Institution, authorized by the FCA (FRN 900988). For more information on the UK complaints process see the Gemini Europe User Agreement here.For a full list of state regulators and their contact information, please see our User Agreement here.Please visit and use the New York State Department of Financial Services Consumer Complaint Portal to file a complaint with DFS. If you still have an unresolved complaint, you may also direct your complaint to the attention of: New York State Department of Financial Services, One State Street, New York, NY 10004-1511 +1 (212) 709-1540. New York State Department of Financial Services - If you are located in the State of New York and have a complaint, please first contact Gemini Support.You can find the 24/7 customer support phone number by visiting the Help Center in the Card Settings area of your credit card account. We also greatly appreciate taking a few moments to best categorize your request to help us provide the fastest accurate service. You can also view articles we have published with FAQs. We also greatly appreciate taking a few moments to best categorize your request.Īll Gemini Gemini Credit Customer Support Inquiries can be submitted via our support request form here. For the fastest service, please specify the email address associated with your Gemini account. All Support Inquiries must be submitted via our support request form here. ![]()
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